TERMS AND CONDITIONS
1. General
By using this website and placing an order, you agree to be
bound by these Terms and Conditions.
2. Products
Our products are divided into two categories: adult and
baby/child hangers.
Product features are detailed in the description. You can
also contact us at [email protected] for any questions.
For orders delivered to European Union countries:
All prices displayed on our website include VAT and any applicable customs duties. We operate on a Delivered Duty Paid (DDP) basis, meaning that all import taxes, VAT, and customs fees are covered by us.
Customers will not be required to pay any additional charges upon delivery.
We are not responsible for delivery delays caused by customs clearance processes.
All products are handmade.
All our products are made in Turkey.
Usage and care information for our products is available on
the label sent with the product. Our products have been tested in SGS
laboratories for compliance with EU REACH standards.
Test Report No: TR2770950-RV1
Shipping is free on all products.
Products are shipped in standard shipping packaging.
3. Orders
By placing an order, you agree to provide accurate and
complete information.
Personalized products are personalized with embroidery
according to customer requests. For customers purchasing personalized products,
accurately entering information such as font number, text, and date in the
personalization area is crucial for the order to be processed and shipped as
quickly as possible.
You can contact us at [email protected] with
any questions regarding your order.
If you wish to make a wholesale purchase, you can also
contact us at [email protected]. The minimum wholesale quantity is 20
units / 250 Euros.
4. Payment
Payments are processed securely through Paratika.
Payment transactions are carried out by Paratika.
The payment provider acts as a data processor.
Paratika is certified according to PCI DSS and ISO 27001
standards, providing a high level of security in payment transactions.
Your card information is not stored by us.
All prices are in EUR.
5. Shipping
Shipping is free on all products.
Orders are processed and shipped through ShipEntegra.
Shipments are carried out via FedEx or UPS through
ShipEntegra.
Delivery times may vary depending on the destination.
Estimated delivery time is approximately 14 business days
(including production and shipping).
We are not responsible for delays caused by events beyond
our control (force majeure).
All shipments are sent via express service.
6. Right of Withdrawal (EU Customers)
If you are a consumer in the European Union, you have the
right to withdraw from your purchase within 14 days from the day you receive
the goods.
7. Returns and Refunds
Returned products must be unused and in their original
packaging.
Refunds will be processed within 14 days of receipt of the
returned product.
To exercise the right of withdrawal, you must inform us of
your decision by a clear statement by email at [email protected]
Shipping costs for product returns are the responsibility
of the customer.
The right of withdrawal does not apply to personalized
products made according to the customer's specifications.
Returned products should be sent to the following address:
FULYA ÇOLAK AKARSU E-TİCARET İÇ VE DIŞ TİCARET LTD.ŞTİ., Karabaş Mahallesi
Cebesoy Sokak Ülker Apt. No:13 Daire:4 İzmit/KOCAELİ/TÜRKİYE
8. Liability
We are not liable for indirect or consequential damages,
except where liability cannot be excluded under applicable law.
9. Applicable Law
These Terms are governed by the laws of Turkey. However, EU
consumers benefit from mandatory consumer protection laws of their country of
residence.
10. Contact
Company: FULYA ÇOLAK AKARSU E-TİCARET İÇ VE DIŞ TİCARET
LTD.ŞTİ.
Address: Karabaş Mahallesi Cebesoy Sokak Ülker Apt. No:13
Daire:4 İzmit/KOCAELİ/TÜRKİYE
Email: [email protected]